Terms of Service

Welcome to AU99 INDIA PRIVATE LIMITED. These Terms of Service govern your use of our website and the purchase of fragrance and related products from us.

By accessing or using our website, you agree to be legally bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

AU99 INDIA PRIVATE LIMITED
3F/31, VSR 114 Avenue
Sector 114, Bajghera
Gurgaon, Haryana - 122017, India
📧 SUPPORT@AU99.IN

2. Nature of Products (Fragrance Disclaimer)

Our products include perfumes, fragrances, and related items.

By purchasing and using our products, you acknowledge that:

  • Fragrances may contain essential oils, alcohol, and aromatic compounds
  • Individual reactions may vary based on skin type and sensitivity
  • We do not guarantee that products are allergy-free
  • We strongly recommend performing a patch test before full use

AU99 INDIA PRIVATE LIMITED shall not be held liable for any allergic reactions, skin irritation, or misuse of products.

3. Eligibility

  • You are at least 18 years old or the age of majority in your jurisdiction
  • You are legally capable of entering into binding contracts

4. Product Information & Accuracy

We strive to provide accurate product descriptions, including fragrance notes and performance. However:

  • Scent perception may vary from person to person
  • Product images are for illustration purposes only
  • We reserve the right to correct errors without prior notice

5. Orders & Product Availability

  • All orders are subject to acceptance and availability
  • We reserve the right to cancel or refuse any order at our discretion
  • Quantity limits may apply

6. Pricing & Payments

  • All prices are listed in INR (₹) and include applicable taxes unless stated otherwise
  • Prices may change without notice
  • Payments are processed via secure third-party gateways
  • We do not store your card or banking details

7. Shipping & Delivery

Due to the nature of perfumes (alcohol-based, flammable):

  • Shipping may be subject to courier restrictions and regional regulations
  • Delivery timelines are estimated and not guaranteed
  • We are not responsible for delays caused by logistics providers

8. Returns & Safety Restrictions

  • Opened or used fragrance products are not eligible for return
  • Returns are only accepted for damaged, defective, or incorrect items
  • Proof (photos/videos) may be required

9. User Accounts

You are responsible for maintaining:

  • Account confidentiality
  • Accuracy of provided information

We may suspend accounts involved in suspicious or fraudulent activity.

10. Prohibited Use

  • Use the site for illegal or fraudulent purposes
  • Attempt to interfere with website functionality or security
  • Misuse products in any unsafe or unintended manner

11. Intellectual Property

All content on this website—including branding, product descriptions, packaging design, and visuals—is the property of AU99 INDIA PRIVATE LIMITED.

Unauthorized use is strictly prohibited.

12. Limitation of Liability

  • Skin reactions, allergies, or misuse of products
  • Indirect or consequential damages
  • Loss of business, data, or profits

Use of products and website is at your own risk.

13. Indemnification

You agree to indemnify AU99 INDIA PRIVATE LIMITED against any claims arising from:

  • Improper use of products
  • Violation of these Terms

14. Modifications

  • Update these Terms at any time
  • Modify or discontinue services without notice

Continued use of the website implies acceptance of changes.

15. Governing Law

These Terms shall be governed by the laws of India.

All disputes shall fall under the jurisdiction of courts in Gurgaon, Haryana.

16. Contact Us

For any queries:

📧 SUPPORT@AU99.IN